Useful Information

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Steps to Claim CCS Subsidy
Step 1. Get ready to claim

The easiest way to claim is online.

To claim online, you need a MyGov account linked to Centrelink.

If you don’t have a MyGov account or a Centrelink online account you’ll need to set them up.


  • You may need to confirm your identify with us before you start your claim.

  • If you can’t claim online call us on the families’ line.

Step 2. Get your documents ready

You’ll need to get some supporting documents ready to help answer some of the questions in the claim.

Step 3. Make your claim
  1. Sign in to MyGov and go to Centrelink.

  2. Select Payment and Claims from the menu, then Claims, then Make a claim.

  3. Under Families, select Get started.

  4. Answer all the questions. Each screen has information to help you complete the claim. This includes how to submit your supporting documents.

  5. Submit your claim.


For help, use our online guide to claim Child Care Subsidy.


When you’re ready:

                            Sign in to myGov

  • You’ll need to do a new claim for each child when they start child care.

Step 4. Track your claim

After you submit your claim online, you’ll get a receipt telling you:

  • That you’ve successfully submitted your claim

  • The ID number of your claim

  • The date we estimate your claim will be complete

  • A link to track its progress


You can track the progress of your claim online. Sign in to MyGov and go to Centrelink, or use the Express Plus Centrelink mobile app.

If you completed your claim but the enrolment details were missing, you need to take action. Ask your provider to submit these details to us so you can confirm them. 

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